We believe that transparency is the key to any healthy relationship. We appreciate that you are trusting us with information that is important to you, and we want to be transparent about how we use it.
Here we describe the privacy practices for Sleep Cycle. You will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe. Here are some key factors:
If you have any questions, or feel you need any part of this document explained, please email us so we can assist you [email protected].
Why we do this is, first and foremost, in order to provide and improve Sleep Cycle services. In addition, it is also to enable us developing tailored offers to you as a user on a continuous basis. As well as, in order to keep Sleep Cycle safe and secure, protecting it against fraud, spam and abuse etc.
When you interact with our services, we collect information that, alone or in combination with other information, could be used to identify you. When you sign up for or use the Services, you voluntarily give us certain Personal Data, such as your email address. If you register for an account through your social media account (including Facebook and Google Sign-in), you may see which of your friends are using the Services. The information we get from these accounts depends on your settings and the privacy policies of the social media platforms, so please check those policies to understand the privacy practices of those platforms.
Some information is required to create an account on our Services, such as your email address and password. This is the only information you have to provide to create an account with us. We may also use your location in order to give you insights about how weather affects your sleep.
Using the information we collect, we are able to deliver the Services to you and honor our contract with you. For example, we may need to use your information to provide you with our online backup services, or to enable the community features of the Services; and to give you customer support.
We use the information we collect to improve and personalize the Services and to develop new ones. For example, we use the information to troubleshoot and protect against errors; perform data analysis and testing; conduct research and surveys; and develop new features and Services.
If you choose to connect your account on our Services to your account on another service, we may receive information from the other service. For example, if you connect to Facebook or Google, we may receive information like your name, profile picture, age range, language, email address, and friend list. You may also choose to grant us access to your activity data from another service. You can stop sharing the information from the other service with us by removing our access to that other service. This information is collected by the Third-Party Account provider and is provided to Sleep Cycle under their privacy policies.
Should you reach out to us via email to get help or ask a question we will respond to the contact information that you provide. The contact information will be used explicitly to communicate with you based on your request/question. We may also follow up and ask for a feedback about how we can improve our customer services preceding a closure of your ticket.
Some of our products can be used together using a linked account so that you’re able to share information between our products. The purpose of doing so is to deliver even greater insights to you as you’re using our services. You can control this to your own preference in our apps.
When you access Sleep Cycle, we collect technical information from the devices you use. The information we collect includes IP addresses, timestamps, log files, device type and operating system. We use the information we collect to improve and personalize the Services and to develop new ones. For example, we use the information to troubleshoot and protect against errors; perform data analysis and testing; conduct research and surveys; and develop new features and Services.
We work with partners who provide us with analytics and advertising services. This includes helping us understand how users interact with the Sleep Cycle services, the stability and performance of the Sleep Cycle services, serving advertisements on our behalf across the internet, and measuring the performance of those advertisements. These companies may use device specific advertiser identifiers, cookies and similar technologies to collect information about your interactions with the Services and other websites and applications.
You can turn off the advertisement serving technologies in the settings of the device that you are using. If you turn the advertisement technologies off it will not limit the function of the Services and affect your user experience.
We use the information we collect for the following purposes:
Using the information we collect, we are able to deliver the Services to you and honor our contract with you. For example, we need to use your information to provide you with your online backup services; and to give you customer support.
When you allow us to collect location information, we use that information to provide and improve features of the Services.
In addition, in order to analyze and improve our services, we sometimes use third party providers to analyze and gain insight. The insights we look at are generally how Sleep Cycle is used, in order to help us improve.
We may share non-personal information that is aggregated or de-identified so that it cannot reasonably be used to identify an individual. We may disclose such information publicly and to third parties, for example, in public reports about sleep and activity, to partners under agreement with us, or as part of the community benchmarking information we provide to users of our subscription services.
Only information needed to perform these specific actions will be shared with third-party services, nothing more. We will never share more information than necessary.
We may preserve or disclose information about you to comply with a law, regulation, legal process, or governmental request; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the Services or the physical safety of any person.
Pursuant to applicable Data Privacy laws and regulation, Sleep Cycle maintains a reasonable technical and organizational measures to protect information against accidental or unlawful destructions, or loss, alteration, unauthorized disclosure or access.
We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt our Services.
You can at any time contact our support at [email protected] to get your personal data deleted. You may also export your personal data to a CSV file either from inside the app or through our web service. If you are not a subscriber to our online backup services you can simply just uninstall the app in order to remove any stored data. If you need any further assistance regarding your rights, feel free to contact us at [email protected]
If you do not have an account, no personal information whatsoever will be stored outside the device you use. But if you create an account and log in, the information will be backed up and you can access your information across devices.
You can delete specific recorded activities, for example sleep sessions or comments posted by yourself.
To request the deletion of your personal data that we have, please email us at [email protected]
If you choose to delete your account, please note that while most of your information will be deleted within a few days, it may take up to 30 days to delete all of your information, like the data stored in our backup systems. We may also preserve data for legal reasons or to prevent harm.
If you have a Sleep Cycle account, you can still prohibit Sleep Cycle from uploading your data to our servers by disabling the Online Backup feature in Sleep Cycle.
If you have participated in the anonymous global Sleep Survey you may, at any time, stop participating by disabling the “Participate in survey” option under the Settings -> Advanced -> Profile menu in Sleep Cycle.
Users of iOS 8+ have the ability to share data from Apple Health with our Service. You have control over what data is stored and accessed between Apple Health and our Service and can modify these settings at any time via Apple Health.
We keep your account information, such as your email address, and password, for as long as your account is in existence because we need it to operate your account. We keep other information, like your activity data, until you use your tools to delete the data or contact us for a full erasure, because we use this data to provide you with your personal statistics and other aspects of the Services. We also keep information about you and your use of the Services for as long as necessary for our legitimate business interests, for legal reasons, and to prevent harm. If you wish to cancel your account or request that we no longer use your personal information to provide you the Service, you may delete your account by sending a request to delete your account to [email protected]. We may also delete your account if it has been inactive for a certain amount of time. Preceding the delete request it may take up to 30 days to fully delete your personal information from our systems.
Information about you that is no longer necessary and relevant to provide our services may be de-identified and aggregated with other non-personal data to provide insights, such as statistics of the use of Sleep Cycle.
We appreciate the importance of taking additional measures to protect children’s privacy.
Sleep Cycle does not knowingly collect Personal Data from children under the age of 16. If you have reason to believe that a child under the age of 16 has provided Personal Data to Sleep Cycle through the Services please contact us and we will endeavour to delete that information from our databases.
The company responsible for the processing of your personal data is:
Sleep Cycle AB
Corporate Identity No
411 15 Gothenburg
This policy was written in English. To the extent a translated version conflicts with the English version, the English version controls.
This policy was last modified on May 28, 2018.